| Each member of Max Equity's remodeling lead program
pledges to observe high standards of honesty, integrity in the
conduct of business: 1. By promoting only those
products and services that are functionally and economically
sound and which are consistent with objective standards of
health and safety. To help the customer receive the maximum
value out of their remodeling investment.
2. By acting honestly with all communications between
workers and customer. Keeping the customer informed at all times
and notifying customer when unforeseen circumstances come up to
cause delays or requires change.
3. By writing all contracts and warranties such that
they are fair and mutually beneficial, such that they are free
of ambiguities or omissions which tend to obscure contractual
parties concerned, and by fulfilling those obligations in a
reasonable, prompt manner that is fair to all parties concerned.
4. By honoring all contractual obligations until and
unless they are altered or dissolved by the mutual consent of
all contractual parties concerned.
5. By promptly acknowledging and acting on all
customer complaints, and, in situations where complaints appear
unreasonable and persistent, by encouraging the customer to
initiate an approved third party dispute settlement mechanism.
6. By carrying $1,000,000 in liability insurance and
worker's compensation on all sub contractors or employees and
providing certificates of insurance upon request.
7. By issuing lien waivers upon customer's request on
jobs that exceed $2,000 in labor and materials. |
